My car simply stopped working. Otherwise I would do what you are doing. My service center supplies courtesy cars for short term repairs though I’ve never had to use that service. The problem seems to be that Hyundai corporate has not provided support to their customers or their service departments for this problem.Hi Guys,
Can you tell me why some of you need to worry about long term rental? Is your Kona EV deemed unsafe to drive while you are waiting for the servicing dealer to get the necessary equipment, and the new battery shipped?
I figure I would just limit charging the car to 80% for now, and only give the car up to the dealer when they have everything lined up and ready to go. It should then only take a few days to do the swap, no?. Usually when my dealer does any work on any of my Hyundai-s ( we have 3 of them) and the work is covered under warranty, they always ask me if I need a loaner.
I had them do some non-warranty work, and in that case they said " sorry we cannot provide a loaner for non-warranty work". So this led me to believe that a free loaner was a given for any warranty work. They way they handle it , they just hand me the key for one of their cars on the lot, and when I bring it back, it is "no charge". This is why I was really surprised that some of you had to jump through hoops to pay up front and then apply for a reimbursement, subject to daily limit. (Maybe this is just a policy matter that changes from dealer to dealer).