Well as the title states, got our first flat on the Kona caused by a small diameter finishing nail. We have the platinum warranty coverage and tire replacement warranty, which is a good thing also. What I was taken back over is; the Goodyears have four grooves with five distinct treads and the puncture was in the outer groove before the fifth or outer tread. I pulled the nail, plugged the tire and filled it back up with air and took it to the them. They said, they could not patched the tire. I was quite surprised. Mind you, I'm not complaining about the replacement but I thought, what a waste of a good tire. According to the service rep; because of the location it was not patchable. However after speaking to the local Goodyear dealer, they could vulcanize patch it quite easily and legally. The tire has only 490+ miles.
lain: They didn't have a tire in stock for it so I was going to suggest, they remove a tire and wheel combination from a new unit and replace it with mine but thought it's will be in Tuesday so not worries.
I'm posting this as aheads up and caution, to anyone who has a similar issue and takes it to the dealer for repair. Yes, you have a tire warranty for the tires which are installed on the Kona but according to the dealer, the puncture has to be in the center three treads or center two grooves. If they insist the tire needs replacement and you have a similar puncture without the Platinum Warranty, I would suggest taking it directly to Goodyear for repair. Never-the-less, I see a waste in discarding a perfectly good tire that is patchable.
lain:
This is not a complaint about the service but a personal concern for those who are involved in a similar situation. Just be aware and don't be pushed into having to purchase a new prorated tire.
There is an alternative:smile:
I'm posting this as aheads up and caution, to anyone who has a similar issue and takes it to the dealer for repair. Yes, you have a tire warranty for the tires which are installed on the Kona but according to the dealer, the puncture has to be in the center three treads or center two grooves. If they insist the tire needs replacement and you have a similar puncture without the Platinum Warranty, I would suggest taking it directly to Goodyear for repair. Never-the-less, I see a waste in discarding a perfectly good tire that is patchable.
This is not a complaint about the service but a personal concern for those who are involved in a similar situation. Just be aware and don't be pushed into having to purchase a new prorated tire.
There is an alternative:smile: