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Discussion Starter #21
Update - another Hyundai dealer looked at the car, as per the recommendation from Hyundai Corporate. They took this much more seriously and kept it for 3 days, but I ended up in the same situation. Basically, they can't do ANYTHING unless they can reproduce the problem (which is too random for it to happen exactly when they are driving it.) So now it's going back to the original dealer's service team tomorrow for one final attempt at solving the problem. Then I guess back to Corporate.
 

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Discussion Starter #22
Hey Gang - final update and thanks to those who have helped.

After 2 months of hassle and safety issues, the KONA IS GONE!!!! Traded it for a Honday HR-V. After 2 months, several days off work, multiple dealers and mechanics, and 3 cases with to Huyndai corporate, the response was to keep driving the car until the transmission slammed again and drive to a dealer "if it was safe to do so" - and let them see it. As my wife refuses to take her Kona on the highway any more, I had no choice but to get rid of it. I traded it in for the Honda HR-V at a $6000 loss. To put a final insult in, Hyundai corporate called me today and said " we are sorry about the smell in your car - we can shampoo the interior for free." So they finally called back after 2 weeks, and didn't even have the right issue for my car. From the dealer, to the service team to corporate, Hyundai seems to juggle you around and hope you go away. In my case, it worked because I could not put my wife's safety on the line. I know Hyundai could care less about me, but they have lost 1 customer. Thank you Hyundia for the pleasure of spending $6000 do drive the car for 6 months! Hope the rest of you have better luck!
 

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I'm glad you got a resolution you can deal with even if it wasn't ideal. I'm interested to know if the $6k loss you took was because you told the Honda dealer why you were getting rid of the Kona? I recommended looking at "lemon laws' because that way you wouldn't have taken the big loss, but if it works for you then that's all that matters.
 

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Discussion Starter #25
Hi - the $6K loss seemed to be just normal depreciation of a new car. KBB said the Kona SEL Tech Package was worth $19,700 - they gave us $18,000 for the trade and I was glad to be done with it. I probably could have pursued the lemon law path, but my wife needed a vehicle she could take on the highway. They only asked a few questions about the transmission issue. I had to tell them in good conscience what the car was doing. That could be why the off was a bit lower, but at that point I didn't care.

To WAYNORTH from the post above, sorry about your transmission. Glad you are getting it covered. But in a world with Toyota and Honda as the competition, I think Hyundai needs to up their game. Hopefully you won't have any other issues! Best of luck!
 

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Folks, new to the Kona forum. Here is my issue:
Have a new 2019 Kone SEL w/Tech package. 6 months old with only 5100 miles. Twice now while driving on the highway 60-65 MPH, it will suddenly SLAM (and I mean SLAM!!) into 3rd gear (if there really is a 3rd gear with this transmission ?) It feels like you hit a 6 inch deep pot hole, and then stays in 3rd gear, jarring down to 50 mph with high rev's. A warning goes up for a split second (not long enough to read) then 1/2 second later is slams into a low gear and will not come out of the low gear unless I pull over and shut the car off. Then is seems fine a few weeks. The dealer found no error codes and told me if it does it again to drive it as-is directly to the service bay without shutting it off or putting it in part - which is hard to do depending on where I am.

I searched for this issue we are having but could not see one. But the service tech at my dealer tells me they are seeing this now pm 2019 Kona's and there may be yet another class action suit.

Has this happened to anyone else?
Just had this happen to me today 02/11/2020 on 2019 kona with 2.0L engine at 7 thousand miles. Dealer immediately said sounds like 'inhibitor switch', we have one in stock hyundai 427003b700qqh. They changed it, test drove it and sent me on my way. So far so good>
 

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Discussion Starter #27
That's great news! I hope it works out for you! The 3 Hyundai techs that looked at my car had no clue. "If it doesn't put out an error code, we can't do anything." Heard that over and over, even from Corporate. This is a common problem Hyundai has. You think a large company like them would have a database they could to do and make a few attempts.to fix certain things. But they simply will not make that effort. Good luck with your transmission! I hope you get this resolved!
 

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Thanks folks! I did indeed make an appointment at another dealer as the Hyundai Corporate guy said - the hope is they may have a technician that has seen this before. This is apparently an issue Hyundai has had going back almost 6 years so this is not as new as I thought. I"m going to tell the service person all the things noted above to look at. I'll keep everyone posted. My hopes are not high at this point but we'll see. I will also look into the Massachusetts Lemon law and see what that states! Truly appreciate all the input!
 
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