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Sounds good, David. Yep, sounds like we should both know more this week. I agree with all you say there. Let's see how much further along we are tomorrow and mid week and we will stay in touch.
 

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The dealers do not stock any spare Traction batteries, so 2 months lead time does not sound unrealistic to me. Hyundai cannot airlift these, because shipping costs would be prohibitive.
So I expect these will come on a boat.

I hope that they start prepositioning a large number of these batteries in warehouses here in the USA, instead of ordering and shipping one battery at a time.
I expect it will take months before they ramp up the process if they have any intent to do this efficiently.
If your car is functional with the 80% charge limiting workaround, it may be bearable, but I shudder to think what happens when a lot of these cars start locking up.
I see parking lots full of these cars at the dealer, and lots of very angry customers.

Hyundai announced that they intend to replace lots of batteries, possibly all, but did not say anything about how they are planning to accomplish this efficiently. First off, they need to order the new batteries, and ship them over to the target countries and warehouse them.

Do we think that the supplier have the manufacturing capacity (or inventory) to make 70K batteries available on a reasonable time schedule? It is not a given.
I think it will be a while before we see a dent in this problem.
 

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I'm expecting it to take up to a year. But after that I'll have a car with far better resale value than I would have if none of this had happened. Of course I'm stuck with it as well as we don't have CA-etc-style lemon laws forcing a buyback, just the normal "fit for purpose" consumer laws. Providing a rental for the interim is all they would be obligated to do.

The 196 update has been out for about 11 months with the bulk of the rollout happening the latter half of 2020. If there was a statistical bump in "196 errors" (for lack of a better term) I think we would have seen it by now. Certainly there have a been a few reported in our fleet of perhaps 1,000 examples, based on FB posts I'd guess that's under 10. S. Korea certainly had a lot of cases reported but they have 27,000 + units.

With advisories in some markets to limit SoC to 80 or 90% I'd suggest there will be far less.
 

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Discussion Starter · #24 ·
Update: I am awaiting word back from the dealership on the ETA of a traction battery. I was told that all paperwork had been formally submitted, and they are just waiting to hear from Hyundai. This will be the real interesting piece of information for me. I can deal with a POS Chevy Cruze for 2 months as a long term loaner, but if we get into 3-4 or 6+ months, that seems unreasonable. If the longer timeframe is the answer, then I will seek out something for my loss of enjoyment of the vehicle...and dig into the fine print to see what I am entitled to (or not).

No call back yet either from my Hyundai Customer Service representative, Jeff. Left the 2nd message yesterday, a week after leaving the first. I think it's time to call the main number and once again, tell someone my case number and that I'm feeling ignored. That got me results the last time, so we'll see. Seems like a good idea to do that this afternoon. One way or another, I'll get this taken care of...I am like a pit bull when it comes to warranties, and this kind of consumer stuff. If not taken care of, Hyundai will wish they never had to deal with me.
 

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Hi David,
Here is what have as an update. The dealership say they had to call Hyundai technical department to order a new Electric Battery and do not have an ETA which, they say, usually means that the part has not even been manufactured yet. They also said that they ordered a special tool to load the electric battery but that the tool is on national back order. For some reason they are unable to give me a name or telephone number for the technical department which they say ordered the part. I do, however, finally have a loaner car that I have to turn in after I have clocked 5,000 miles - if you, or anyone on this board, have any update on the part or can confirm that this is the same part that folks are waiting for can you let me know?

I have no idea how long the wait will be but I sure miss my car - and especially the monthly amount that I am paying on finance for a vehicle that I don't have and cannot drive.
 

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I think it may make sense for Hyundai to drag this out as long as they can, given what this is going to cost them, I think they are better off spreading the expense out for as long period of time as they can get away with. They will have to balance that against the negative PR a whole bunch of angry customers are going to generate. I imagine the real angry customers will be those who end up with a non-useable vehicle. Given that my car is still working at 80% change, I am annoyed and mildly concerned. If my car shut down tomorrow, that would put me in a different frame of mind.
I don't think a $200 gift certificate would be enough to placate me.
I am not sure they are obligated providing a rental. From what we have seen, they provide a daily rental allowance, and from what we have heard, they may not even be obligated to provide that.

Kiwi, how do you figure "far better resale value"? I am afraid the damage to the Kona EV brand is permanent. Remember it is all in the mind of the customers. Do not assume the average car customer has much capability for critical thinking, or attention to detail and nuance. I expect, all average car buyer s going to remember " Ah, the kona EV. with the exploding battery problem. Do not buy." ( "but not all vintages have a problem. and the bad batteries have been all replaced with brand new ones". - I think this may end up as footnote to the "exploding battery" headlines. One variable is, how well the new Ionique SUV will sell? Will the sales be depressed by the Kona EV problems and the negative PR?
 

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Suz, this sounds pretty bad for the rest of us...

What I was hoping to hear from Hyundai is that the have ordered or are in the process of ordering the necessary number of batteries, so they can schedule all the vehicles for a battery swap, regardless if they are dead cars or not.

What I am hearing instead: they are ordering and then shipping just individual batteries for specific cars that are currently inoperable. Sounds like those of us with operable cars will have to wait for who knows how long, at this rate perhaps years.
 

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Just got another letter notifying me that Hyundai will remotely lower my charging limit to 80% using BlueLink. For the moment, this is all they are talking about. For cars that are actually working, there is no mention of battery replacement now. I would not put it past them that they will only replace batteries if the car has actually shut down.
 

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Just got another letter notifying me that Hyundai will remotely lower my charging limit to 80% using BlueLink. For the moment, this is all they are talking about. For cars that are actually working, there is no mention of battery replacement now. I would not put it past them that they will only replace batteries if the car has actually shut down.
I have to wonder if some of the delay in USA is due to potential battery supply from SK Innovation, who are probably going to manufacture the replacement batteries. As I understand it their multi billion dollar US factories are subject to a four year import ban due to trade secret infringements. SKI are lobbying to get President Biden to overturn this, which must occur within 90 days of the original ruling. If Biden does this, battery replacement - at least in North America - is looking positive. But he only has until 11 April to do so. And LG is lobbying heavily with US administration against SKI.

[edit: added link]
 

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I have to wonder if some of the delay in USA is due to potential battery supply from SK Innovation, who are probably going to manufacture the replacement batteries. As I understand it their multi billion dollar US factories are subject to a four year import ban due to trade secret infringements. SKI are lobbying to get President Biden to overturn this, which must occur within 90 days of the original ruling. If Biden does this, battery replacement - at least in North America - is looking positive. But he only has until 11 April to do so. And LG is lobbying heavily with US administration against SKI.

[edit: added link]
Some good news. Looks like SKI will be able to operate in USA after all. LG Chem & SKI may have settled their dispute?
 

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That is good...The new batteries can be manufactured in the US, and they can be shipped to dealers overland. SK is expected to start full production sometimes in 2012.
 

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Yeah, just great...., really? New factory, new workers,... new issues.
 

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Anyone have any updates? Mine is that the EV battery is coming from Korea with no estimate on delivery. Of course, this is compounded by receiving texts from the dealership saying my hybrid battery is arriving soon and asking me if I have a loaner car - ugh!
 

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Discussion Starter · #34 ·
I have an update. I had to open a new case with Hyundai Customer Service in California, and spoke with a new customer service representative 2+ weeks ago. After sharing my concerns about the length of time it may take to order and ship a battery, and then repair my Kona, she stated that my next best move would be for her to put me in touch with a Customer Service Specialist who could offer me more options given my situation.

Well, I was finally able to connect with my new Customer Service Specialist last night, and after hearing about my case history...losing 20% of my mileage range after Recall 196 and then my battery dying over a month ago, she said this:

Recall Campaign 200 is not about replacing the batteries in the Kona. It is about buying the cars back.

That statement threw me for a loop. Long story short, Hyundai is willing to buy the Kona back from me for what I bought it for from the dealer - and then work with the dealer to get me into a new car that I will be happy with. In all my cautious optimism, I gave her the go-ahead to contact the dealer and begin negotiations, with her calling me back in a week with the results. She also offered to develop a short list of vehicles that I may be interested in purchasing after I shared my "wish list" with her; at the top of that was the vehicle being an Sport Utility (SUV) Electric Vehicle (EV) with the same type of extended range (my Kona averaged a 100% charge of 300-320 miles) and power & torque.

Stay tuned. This will be interesting. As I mentioned, I am cautiously optimistic given how nice, accommodating, and supportive she was. But I am also realistically pessimistic about getting royally screwed over with a, "We'll give you the $36.5K you bought your car for, but unfortunately that won't buy you anything in the SUV-EV class that you may be interested in. You'll need to bring at least another $5K (or whatever) to the table for us to put you in a new X Vehicle."

And now reading elsewhere on this Forum that the Kona may be discontinued - and perusing new 2021 Kona's for sale that don't seem to have the "2021 Refresh", I'm not sure I want to stay with a Kona. But, I think that is what Hyundai may be angling toward - buying my 2019 Kona SEL EV back and putting me into a 2021 Kona SEL EV. But after reading more, I think I'd be more open to an Ioniq 5 than another Kona. Or take a chance on another new EV. But I don't see the numbers working out.

Like I said, this will be interesting. I'll update you all next week.
 

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That was mentioned on FB as well yesterday. But it's only for the U.S. It's all about what the importer is willing to do to balance their market reputation and cost. Every country's importer has to make these choices.
 

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Maybe they will convert the bought back Konas to ICE cars instead of replacing the batteries... 😄
 

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My update - the part to install the ev battery that was on back order has suddenly arrived at my dealership. They are still waiting for the battery and I received a call from Hyundai yesterday afternoon - he says that they do make offers to buy back cars but then it is all about buying the car that you want isn't it? He said it would not take 6 months to get a new battery but to give it another couple of weeks before making any decision and seeing where we are then. The shame is that I really enjoyed driving the Kona Ev when it was running...........
 

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A number of U.S. owners have reported buy-back offers. Two have even said in the last few days that "all" U.S.-based Kona EV owners will now be given that option.

But even more owners (world-wide) are now driving around with new batteries because their car stopped running and they automatically jumped to the front of the queue.
 

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Discussion Starter · #40 ·
Nothing yet, Suz. I received a letter from Hyundai Motor Corporation of America last week requesting documentation to start the buy-back process: My title (since the car is fully paid for), the original purchase & sale agreement, and my registration. Trouble is, I can't find the latter...checking tomorrow with both dealerships that the car was towed to hoping that someone has it - otherwise I'll need to get a new copy of my registration from the Town Hall here.

Will continue to update here, and I am very interested myself to see how this whole thing proceeds. My ideal vehicle that I'd like Hyundai to place me in is an SUV / EV with similar range & hp/torque to the Kona. I'd also like a battery heater to guard against range loss in the New England winters. That may leave me with limited choices: Ioniq 5 (if I can wait until the Fall) or 2022 Kona Limited. Also, not sure whether they'll cut a deal with other manufacturers.

This has been quite a saga so far, and as an early adopter of EV technology I'm almost embarrassed to tell and repeat the story as I'd almost been an EV evangelist of sorts.
 
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